Refund policy
Return & Refund Policy
At VidiaCases, we want you to love your new phone case! If something isn’t right with your order, we’re here to help.
Returns
Because each case is made specifically for your order, we do not accept returns or exchanges due to:
- Ordering the wrong phone model
- Change of mind
- Accidental purchases
- Color or design preference
Please double-check your device model before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Email us at vidiacases@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your claim is reviewed, we’ll gladly send a replacement or issue a full refund if the issue is determined to be a manufacturing or fulfillment error.
Refunds
If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.
Order Cancellations
Because all VidiaCases products are made to order, we do not accept order cancellations or changes once an order has been placed. Orders are sent into production shortly after purchase, so we are unable to stop or modify them.
Please review your order carefully before completing your purchase.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please first check with household members, neighbors, and your local carrier.
VidiaCases is not responsible for packages that are lost or stolen after they have been marked as delivered. However, we are happy to help you contact the shipping carrier if needed.
Contact Us
If you have any questions about your order, please contact us at vidiacases@gmail.com. We aim to respond within 1–2 business days.